How We Protect You
Encrypted Data Storage
All account information — including your name, contact details, and PKR transaction history — is stored using industry-standard encryption. Sensitive fields are never stored in plain text.
No Data Sales
diwi11 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the platform and its verified service partners.
Secure PKR Payments
Payment data processed through JazzCash, Easypaisa, Raast, and bank transfers is handled via secure, tokenised connections. Full card numbers and wallet credentials are never stored on diwi11 servers.
Transparent Collection
We only collect data that is genuinely needed to run your account, process transactions, and improve the platform. Nothing is collected silently or without a clear purpose explained in this policy.
Your Rights, Respected
You have the right to access, correct, or request deletion of your personal data at any time. Contact support and we will guide you through the process without unnecessary delays or complications.
App Data Minimised
The diwi11 Android app only requests device permissions that are directly necessary for platform functionality. Location, contacts, and camera access are not requested or used by the app.
1. Introduction
diwi11 is committed to protecting the privacy of every player who uses its sports betting, live casino, slot games, and related services. This Privacy Policy applies to all interactions with the diwi11 platform — including the website at diwi11.pro and the Android app — and covers how we collect, use, store, and protect your personal information.
By registering an account or using any part of the diwi11 platform, you confirm that you have read and understood this Privacy Policy. If you have questions about how your data is handled, contact our support team directly. We will always provide a clear, honest answer.
2. What Information We Collect
diwi11 collects personal information in three main ways: information you provide directly, information generated through your use of the platform, and information received from third-party payment providers when you make a deposit or withdrawal.
Information you provide directly:
- Full name and date of birth (required to verify the 18+ age requirement)
- Email address and Pakistani mobile number
- Account login credentials (stored in hashed form — we cannot see your password)
- Identity documents submitted during account verification (where requested)
- Payment account details such as JazzCash or Easypaisa mobile number, bank account number, or card details for processing PKR deposits and withdrawals
Information generated through platform use:
- Betting and gaming activity — markets visited, bets placed, stakes, outcomes, and session history
- Deposit and withdrawal transaction records in PKR
- Device type, operating system version, browser or app version, and approximate location (country/city level) derived from IP address
- Session timestamps and log data used to detect unusual activity or security incidents
Information from payment providers:
When you complete a transaction via JazzCash, Easypaisa, Raast, or a bank transfer, our payment processing partners share confirmation data with diwi11 — including transaction reference numbers and amounts — to update your account balance. Full wallet credentials and card numbers are processed by the payment provider directly and are not transmitted to or stored by diwi11.
3. How We Use Your Information
diwi11 uses your personal information strictly for purposes that are directly connected to operating the platform and serving you as a player. We do not use your data for purposes unrelated to the services described on this site.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth |
| Age and identity verification | Date of birth, identity documents |
| Processing PKR deposits and withdrawals | Payment account details, transaction records |
| Fraud prevention and fair play monitoring | Session data, betting patterns, device info, IP address |
| Customer support and complaint resolution | Account details, communication history |
| Platform improvement and performance analysis | Aggregated and anonymised usage data |
| Responsible gaming monitoring | Session frequency, deposit volumes, gameplay duration |
4. When We Share Your Data
diwi11 does not sell your personal data to any third party. We share information only in the following limited circumstances, and always with appropriate safeguards in place:
- Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive only the minimum data needed to complete your transaction — typically a reference number and PKR amount.
- Identity verification services: Where document verification is required, your submitted documents may be processed by a third-party verification provider. These providers are contractually bound to handle your data securely and only for the purpose of verification.
- Game and platform providers: Providers supplying live casino streams or slot game content may receive a session token and anonymous player identifier. Your full name, contact details, and payment information are not shared with game providers.
- Legal and regulatory requirements: diwi11 may disclose data where required to do so by applicable law, court order, or to protect the rights and safety of the platform and its players.
- Fraud prevention: In cases of suspected fraud, money laundering, or account abuse, relevant data may be shared with specialist fraud prevention services or law enforcement as required.
5. How Long We Keep Your Data
diwi11 retains your personal data for as long as your account remains active and for a reasonable period afterwards to comply with record-keeping obligations. If you close your account, your personal information is not deleted immediately — transaction records and account history are retained for a minimum period in line with standard financial record-keeping practices.
Once the retention period has passed and there are no outstanding legal, financial, or dispute-related reasons to retain your data, it is securely deleted or anonymised so that it can no longer be linked to you personally. You may contact support to ask about the specific retention period applicable to your account data.
6. How We Keep Your Data Secure
diwi11 takes data security seriously. The following measures are in place to protect your personal information:
- Encryption in transit: All data exchanged between your device and diwi11 servers is protected using HTTPS/TLS encryption. This applies to the website, the Android app, and all API connections.
- Encrypted storage: Sensitive account fields are stored in encrypted form. Passwords are stored using one-way hashing — diwi11 staff cannot read your password under any circumstances.
- Access controls: Internal access to player data is restricted to staff who have a genuine operational need. Access logs are maintained and reviewed regularly.
- Fraud monitoring: Automated systems monitor for unusual login attempts, suspicious transaction patterns, and account takeover indicators. Where a threat is detected, protective measures such as temporary account locks are applied immediately.
- Regular reviews: Security practices are reviewed on an ongoing basis to keep pace with emerging threats. Where vulnerabilities are identified, they are patched promptly.
While diwi11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role — use a strong, unique password for your diwi11 account and do not share your login details with anyone.
7. Cookies and Tracking
diwi11 uses cookies and similar technologies to keep your session active, remember your preferences, and understand how the platform is being used. Cookies are small files stored in your browser or device. They do not contain your financial information or passwords.
Types of cookies used by diwi11:
- Essential cookies: Required for the platform to function. These maintain your logged-in session and ensure pages load correctly. They cannot be disabled without breaking platform functionality.
- Analytics cookies: Used to understand which pages and features are most used, so we can improve the platform experience. Data collected is aggregated and not linked to individual identities.
- Preference cookies: Remember your settings such as language preference and display options across sessions.
You can manage or delete cookies through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally. Blocking analytics cookies will not affect your ability to play or access your account.
8. The diwi11 Android App
The diwi11 Android app is available for download from the platform's app page. It provides the same sports betting, live casino, slots, and deposit functionality as the website, optimised for mobile use.
The app requests only the permissions that are directly necessary for it to work:
- Internet access: Required to connect to the platform, load markets, and process transactions.
- Storage (where applicable): Used to cache app assets for faster loading on your device. No personal data is stored locally in an unencrypted form.
The app does not request access to your contacts, microphone, camera, or device location. If any future update requires a new permission, this will be disclosed clearly in the app update notes before you are asked to grant it. You are free to deny any permission request — though some may affect specific features if denied.
9. Your Privacy Rights
As a diwi11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a description of your request.
Right to Access
You can request a copy of the personal data diwi11 holds about you at any time. We will provide this in a clear, readable format within a reasonable timeframe.
Right to Correction
If any of your personal details held by diwi11 are inaccurate or out of date, you can ask us to correct them. Some changes — such as name corrections — may require supporting documentation.
Right to Deletion
You may request deletion of your personal data. Note that certain data — particularly transaction records — must be retained for a minimum period. We will inform you clearly of what can and cannot be deleted immediately.
Right to Restrict Processing
In certain circumstances you may ask diwi11 to stop using your data for specific purposes while a dispute or query is being resolved, without requesting full deletion.
Right to Object
You can object to your data being used for analytics or platform improvement purposes. This will not affect your ability to use core platform features including sports betting, casino games, or deposits.
10. Minors and Under-18 Access
diwi11 is strictly a platform for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, the account will be suspended immediately, any balance will be voided, and the data will be handled in accordance with our deletion procedures.
If you believe a minor may have registered on diwi11 using your details or a fictitious identity, please contact support immediately so we can investigate and take appropriate action.
11. Changes to This Policy
diwi11 may update this Privacy Policy from time to time. When material changes are made, registered players will be notified via email or a notice on the platform. The updated policy will always be available on this page with a revised date shown at the top.
Continuing to use the diwi11 platform after an updated Privacy Policy has been posted means you accept the revised terms. If you disagree with any changes, you should stop using the platform and contact support to discuss your account closure.
12. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the way diwi11 handles your personal data, please reach out to our support team. We take privacy queries seriously and commit to responding in a timely, helpful manner.